The PreSens Datamanager / Measurement Studio software cannot connect to the Fibox 4 device. What can I do?

  1. Check the connections at the PC / notebook and on the device. Make sure the USB symbol is shown on the Fibox 4 screen indicating that the transmitter is properly connected.
  2. In case you are using Windows XP it will take some time until the Fibox 4 can login. Please close the software, wait for a few minutes and then try again.
  3. In case you have installed both Datamanager & Measurement Studio please make sure that only one of these two programs is running.
  4. Make sure you have user rights for connecting an USB device to the PC / notebook.
  5. Unplug the device from the PC / notebook, reinstall the software and connect the device again.

If the software still cannot connect to the Fibox 4, please contact our service team and provide the following information:

  1. What Datamanager / Measurement Studio version are you using?
  2. What operating system are you using?
  3. Is the device shown in the device manager? Go to the control panel and check if the Fibox 4 is shown in the device manager under PreSens Devices.


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